Navigating Water Damage Mitigation & Restoration: What to Expect
Experiencing water damage in your home can be an incredibly overwhelming and traumatic event. We see the immense stress and anxiety that homeowners typically face when feeling during this challenging time. And we want you to know that we are here to guide you through every step of the restoration process. This blog post aims to walk you through what to expect during the mitigation and repair phases of water damage restoration. We strive to inform and educate our customers throughout the entire process. In this blog, we cover the mitigation and repair claims process.
Navigating Water Damage Restoration: What to Expect
Experiencing water damage in your home can be an incredibly overwhelming and traumatic event. At Red Truck Disaster Response, we see the immense stress and anxiety that homeowners face when feeling during this challenging time. And we want you to know that we are here to guide you through every step of the restoration process. This blog post aims to walk you through what to expect during the mitigation and repair phases of water damage restoration, ensuring that you are well informed and prepared for the journey ahead.
The Mitigation Process
Authorization
Before we can begin work on your property, we will need you to sign an Emergency Work Authorization. This important document allows us to start the mitigation process immediately, ensuring that we can address the water damage as quickly as possible to minimize further issues.
Creating a Drying Plan
Our highly trained technicians will conduct a thorough assessment of the damage that has occurred in your home. Before starting work, we will review our mitigation plan and answer any questions you may have. We want you to understand what we are doing and why to effectively mitigate the damage. We will document all of our activities, including drying progress, for your records as well as for your insurance carrier.
Drying
Once the assessment is complete, we will place floor protection in areas to and from the work areas and set up specialized drying equipment. This equipment is crucial for effectively removing moisture from your home, so it is important to keep it running continuously, even if the noise it generates is a bit disruptive. Our team will ensure that the equipment is positioned correctly to maximize its effectiveness.
Monitoring
Throughout the drying process, we check the equipment frequently and take moisture readings to track our drying progress. This monitoring is crucial, as it allows us to determine how well the drying is proceeding and whether any adjustments to the equipment placement are necessary as water migrates to different areas.
Insurance Adjuster Inspection
As part of the restoration process, your insurance carrier may send an adjuster to inspect the damage to your property. We can meet with them if needed, providing documentation and information to facilitate their assessment.
Completion of Drying
Once we have confirmed that everything is completely dry, we will carefully remove our equipment from your home. This step is crucial, as it signifies the end of the mitigation phase and prepares your property for the next steps in the restoration process.
Payment
After the drying process is complete, we will submit an estimate to your insurance adjuster for their review. Once the estimate is approved, you will receive an invoice for the agreed amount, ensuring that all financial aspects are handled transparently and efficiently.
The Repair Process
Repair Estimate
Our experienced team will create detailed repair and content estimates for your insurance carrier’s review. This documentation will outline the necessary repairs and associated costs, providing a clear picture of what needs to be done.
Estimate Review with your Adjuster
Once the estimates are prepared, we will review the reported plan with you and submit them to your insurance adjuster for approval. Our goal is to ensure that you receive the coverage you deserve for the repairs required.
Repair Authorization and Down Payment
Once an agreement is reached, we will send you a Repair Authorization to sign. This document will include the agreed amount for the repairs and any required down payment, allowing us to proceed with the work.
Material Selection and Scheduling
Our dedicated Project Manager will work closely with you to discuss scheduling, material selections, and any desired change orders. This collaborative approach ensures that your preferences are considered throughout the repair process.
Change Orders
If you wish to make upgrades or changes that fall outside of the insurance-approved repairs, we will create change orders for your approval. This flexibility allows you to customize the repairs to better suit your needs and preferences.
Completion of Mitigation & Repair Services
Once all agreements are in place, we will complete the necessary and agreed-upon repairs. After the repairs, we will inspect the work with you to ensure your satisfaction.
Final Payment
After the completion of all repairs, we will send a Certificate of Completion to your insurance carrier and request any remaining payments. This final step ensures that all financial obligations are settled and that your home is restored to its pre-damage condition.
Our Mitigation & Repair Commitment to You
At Red Truck Disaster Response, we are committed to providing you with the highest level of service and support throughout the entire water damage restoration process. Your satisfaction and peace of mind are our top priorities. And we are here to help you every step of the way.
At Red Truck, we get that your home is not just a structure; it is one of your most significant investments, both financially and emotionally. We are wholeheartedly committed to restoring your property with the same care and attention as if it were our own cherished house. Our dedicated team is available for you around the clock, 24/7, ready to guide you through this intricate and often overwhelming process. We will advocate on your behalf with insurance companies, ensuring that your interests are represented and that you receive the support you need.
Admittedly, the restoration process can be time-consuming and, at times, confusing. However, you are not alone in this journey. We are here to make the entire experience as smooth and seamless as possible, working diligently to return your home to its pre-loss condition, where you can feel safe and comfortable once again.
About Red Truck Disaster Response in Boise, Idaho
Before starting Red Truck Disaster Response in 2016, owner Patrick Coppi spent more than 30 years working in the restoration industry. Through his experience working for a national franchise, he saw first-hand how larger companies fail to provide the level of customer service their clients need and deserve when we are going through a loss to their home. He started Red Truck and made the conscious decision to put service first. Our clients are our highest priority. With a focus on professional and supportive service and open communication, we help our clients restore both their homes and their lives after a disaster. We will work with any insurance company and can handle any size loss. If you face a loss of any kind, 24/7, call our hotline (208) 336-3853 and we’ll be happy to help!
